Refund & Cancellation Policy
Last updated: July 3, 2026
This policy applies to Klario subscriptions, credit refills, and other digital services purchased directly from Klario LLC.
1. Canceling a Subscription
You may cancel a recurring subscription through your Klario account or by contacting support@klario.so.
Cancellation prevents the next automatic renewal. Access normally continues until the end of the current paid billing period.
2. Initial Subscription Refunds
You may request a refund within seven calendar days of your first paid subscription purchase when:
- No included AI-generation or audio-generation credits have been used.
- No premium listening benefits have been used.
- No paid content has been published or downloaded.
- The request is submitted from the email associated with the account.
Once paid features or credits have been used, purchases are generally non-refundable except where required by law.
3. Subscription Renewals
Renewal charges are generally non-refundable after a new billing period begins.
You are responsible for canceling before the renewal date. We may review duplicate charges, confirmed billing errors, or exceptional circumstances.
4. Credit Refills
Unused credit packages may be eligible for a refund if requested within seven calendar days.
Partially or fully used credits are non-refundable because generation requests consume processing resources.
5. Failed AI or Audio Generations
If a confirmed platform error deducts credits without producing a usable result, Klario may restore the affected credits after reviewing account records.
A result that does not match personal preference does not automatically qualify for a refund.
6. Requesting a Refund
Email support@klario.so and include:
- Your full name.
- Your Klario account email.
- The transaction date.
- The amount charged.
- The reason for the request.
Approved refunds will be returned to the original payment method. Processing time depends on the payment provider and financial institution.
7. Consumer Rights
Nothing in this policy limits non-waivable consumer rights provided by applicable law.
8. Contact
Klario LLC
support@klario.so